Wear Your Words - Jeans Embellishment Policy

At Wear Your Words, we believe in giving your old jeans a new life with our hand-embellished designs. Our goal is to provide a hassle-free experience while ensuring that every pair is crafted with love and care. To keep things smooth for both of us, please review our policy before placing an order.

1. How the Process Works

  • Place an order and choose one of the two payment options:
    • Full Prepaid Payment – Get 10% off on your order.
    • Partial COD Payment – Pay a ₹300 fixed deposit at checkout. The remaining amount will be payable on delivery.
  • We arrange a pickup of your jeans from your address.
  • Once received, our team will hand-embellish your jeans and ship the final product back to you.

2. Pickup & Cancellations

We work with reliable courier partners, and most pickups happen smoothly. However, in rare cases where:

  • The courier is unable to pick up due to an incomplete address, customer unavailability, or jeans not being handed over, you can choose to self-ship your jeans to us.
  • If pickup is not done and you choose to cancel:
    • Prepaid orders – The ₹300 deposit will not be refunded, but the remaining amount will be refunded.
    • Partial COD orders – No refund will be given as the deposit covers shipping and handling costs.

If you cancel before we start embellishments

  • Prepaid orders – The order will be sent back, and you will receive a refund minus the ₹300 deposit.
  • Partial COD orders – The ₹300 deposit will not be refunded, and the jeans will be sent back.

3. After Embellishment Has Started

Once we begin working on your jeans, cancellation is not allowed.

However, if you no longer want the embellished order and wish to get your jeans back:

  • We can return the incomplete order (without embellishments), but no refund will be provided.

If you still want the embellishments, the order will be completed and shipped as planned:

  • Prepaid orders – No refund will be given. The ready product will be shipped.
  • Partial COD orders – No refund will be given. The ready product will be shipped, and the remaining amount will be collected on delivery.

4. If Delivery Fails

We ensure smooth deliveries by actively escalating with our courier partners. In rare cases where an order is returned due to an incorrect address, customer unavailability, or refusal to accept the package:

  • Prepaid orders – No refund will be provided. You must pay a ₹250 shipping fee for re-delivery. This new order will be sent as a ₹250 COD order.
  • Partial COD orders – A new order will be created with the original COD amount + ₹250 shipping fee. The deposit will not be refunded.

5. If the Courier Misroutes Your Jeans

While this is extremely rare, if your jeans are lost due to courier misrouting:

  • Prepaid orders – We will refund your full amount (deposit + remaining amount) + ₹1000 as compensation for your jeans.
  • Partial COD orders – We will refund only the deposit + ₹1000 as compensation.

6. No Returns or Exchanges

  • Once an embellished order is delivered, it is considered final sale – no returns or exchanges.
  • Since each pair of jeans is handcrafted, there may be slight variations in design, but we ensure it aligns with the style chosen.

We appreciate your trust in Wear Your Words and look forward to transforming your denim into something special! If you have any questions, feel free to reach out.